VINUAL
stands for
Virtual Interactive Manual
The goal of Vinual is to replace
all today’s 2d paper or
PDF manuals

For users
For manufacturers

Vinual is the future of interaction between a user and a product. It aims to replace all 2d manuals we use today and allows users to interact with virtual model as if it were real.
 

View examples

Vinual provides depersonalized user meta data generated on the basis of user behavior, which may reveal for example, possible problems or difficulties with usage of certain functions of the product. Vinual also includes state of the art Troubleshooting Mode (TSM) which reduces load on callcenters and saves manufacturer’s money.


Why don’t most people read paper manuals supplied with goods they purchase?

21st century is an era of visual perception. 2D black and white papers and PDF files are obviously outdated methods of communication with product user.
There was no special word for virtual Interactive manuals and we have created it - a Vinual. Vinual is not a paper manual on the screen of a gadget, It has completely different logic of presentation and using the same word for both may lead to misunderstanding.


Free and sponsored Vinuals

Free Vinual features

We choose products for free Vinuals at our own discretion, preferably, based on the popularity of the product. If all staff is busy making sponsored vinuals, we do not make free ones at all. That is why we cannot provide information on whether we will make a free vinual of a particular product, or not, and when.

Sponsored Vinual features

   recomendations based on analysis of user requests while using their product’s vinual (feature in progress).
   lifetime product modification 
   manufacturer initiated amendments
   priority development
   manufacturer logo


Vinual is a multi-device and multi-platform solution

Vinual is a web-based solution, it works on all modern devices, operating systems and browsers. User does not have to install any app, he just scans a QR-code label on the product to get its vinual.


Troubleshooting mode

   makes troubleshooting faster and easier
   decreases workload and expanses for manufacturer’s call centers and service centers
   provides metadata that help manufacturers modify products to be more reliable and easier to use
   provides customer satisfaction
 
View TSM example


About us

Vinual LLC is a startup with offices in Massachusetts, USA and Bangkok, Thailand. The goal of the company is to be a single global platform between all manufacturers and all users.  A platform which makes it easier for the manufacturer to create and maintain infrastructure for supporting its products: call centers, service centers, R&D Departments, advertising, marketing, etc.  A platform which makes easier user’s communication with manufacturer’s product during its entire life.
 


Sample projects


Contacts